Confirmed Service Customer
Brought truck in for oil change and tire rotation. Paperwork stated tires were rotated, but it was not done. I had hit a curb earlier in the day prior to dropping off the car and the front passenger side tire was scrapped. That tire was still on the truck in the same position when it was picked up. As well the salt dust on all of the rims was still present so they were not touched. I did not pull the dip stick, but it makes me question what else was not done while the vehicle was there.
Tom D.
CALDWELL,
NJ
Business Response
Tom, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to address your concerns. Please reach out to us directly at (973) 785-2220 when you have a chance. Thank you, and we look forward to hearing from you.
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