Hollie, we sincerely appreciate your feedback. Each employee is a valued member of the McGuire Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
I will never buy another Buick and I will definitely not go to or refer this dealership to anyone...ever. I had a BMW for 14 years. Never had a problem, but when my husband and I started our family, we wanted to move from a sedan to a large SUV. We thought we were making a good choice with the Buick Enclave. Boy were we wrong. No loaners, no concern for the customer, and when I dropped my car at 1:14 in the afternoon, a phone call about whether or not a headlight that I just replaced not 6 months ago was still under warranty was not made until 45 minutes after. I’ve never seen anything like this before anywhere. When I asked the service desk “Aren’t parts covered?”, I was literally told VERBATIM by Dave that “bulbs aren’t parts, bulbs are bulbs.” Isn’t anything that’s PART of the car, a PART??? My car always has something wrong with the infotainment system, my car is now randomly calling OnStar when I didn’t even push the button, my phone contacts needs to be resynced weekly, and the car overall is cheaply made. My seat even broke. No one cares at all. Even as I’m writing this, I know there will be no follow up or offer to make things right with my car. It’s a reflection on the poor regard for customers at this dealership.
I feel this is an old school very personable dealership, something that is so hard to find. Brian the Manager went out of his way to see that I got the best deal in my price range possible. Alex the salesperson took his time showing me all the features on my vehicle and answering all on my questions. The whole transaction was so smooth. I will definitely continue to do business with this dealership in the feature amazing group of people working here.
Our salesman, John Placentino, was a pleasure to deal with. He was very informative and worked with us through the entire process. His professionalism, knowledge of discounts available, and car features made us feel very comfortable when leasing our new vehicle.