The service advisor (Ana) really needs a lot of training, as she doesn’t seem to know anything about the service a car needs or how to communicate it to you. This is the second time I have had her as my service advisor, and the first time I thought that she was new and gave her a pass, but my 2nd visit was 6 months after that and she is still pretty awful. I left her 3 messages to get an update on my car and she either said she would get back to me or never returned my call. When i did speak to her she didn’t seem to have any idea what was going on. The service manager was finally able to help, but that was after almost 2 days.
I have an issue with my car, but because I’m unable to bring it in when the issue occurs they cannot fix it. I have videos and pictures of the issue yet they still can’t fix it nor submit it to be covered under my extended warranty. Additionally, I made an appointment and near the end of the day I called for an update to find out that NO ONE looked at my car and I had to leave it overnight. Why make an appointment if it’s just going to sit there? I made arrangements to get my children where they needed to go, work from home, etc to find out my car was not even touched and I could have had it all day. Absolutely zero consideration for your customer.
Your service manager (Adam) is excellent. Very very helpful. Also the receptionist in the show room when I dropped off the vehicle, and the girl in the service office. I purchased the vehicle in South Jersey because the price was better than up north. My lease is due in a year and 6 months. I will be seeing you then for a new lease. Thank you for the excellent service.
My visit to Maguire GMC Has always been a wonderful experience, this last visit with James Vincent Cipolla an amazing human and help understand my car, wich I love, I just hope he's there when I come back, shook hand with him friends for life.