The check-in person didn't have his mask on properly....fail. The man I dealt with for check out was not really a people person. He screwed up an charged me less than he should have and called me later and was not very nice. I forgot that he was the reason I had not gone in years to this service center, and I will not go again.
I ve been dealing with McGuire Buick GMC and Jim Cipolla for many years . I ve had nothing but good experiences with them. Jim always knows what I m looking for and pulls though. Always a great experience.
As we are in the midst of a health crisis COVID19 and all services that are open are really striving for customer satisfaction and safety precautions. Rather than patronize our local service station who is offering substantial discounts for all services I had to hunt the web site for the 10% off that McGuire would honor. I would have felt much better if my car in the least, that the interior had been wiped down before I picked it up. For an almost $1,000 bill and, no other customers lining up McGuire can't wash the car either inside or out?! Customer service is going to be the game changer in the consumer world a little can go a long way to a feel good experience.
I said I was interested in a truck and would pick it up in a week. They had 2 weeks to prep once I handed in my application and discussed finances via phone. When I got there no one got up to introduce themselves (even an introduction at 6 feet because of pandemic). I wasn���t allocated just one salesman I was split amongst two. The $70k truck I was buying wasn���t waxed well, the market light on top was out, and the wrong mats were in the truck. They treated me as if I was a kid and wasn���t serious about buying this truck. One salesman talked about everything under the sun including selling his motorcycle... and proceeded to say well I���m sure you know enough about this truck and didn���t walk me through all the features after purchasing. Absolutely horrible experience and would not recommend.