Pat, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole McGuire Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
Both the Service Dept and Sales are on top of their game. I spent several hours there on Saturday and couldn’t be more pleased. I always leave with a smile and look forward to returning. You have to go some to find a more courteous, knowledgeable or more professional staff.
I went in for service and the man who helped me was not only very helpful but friendly and nice. Little Falls GMC recently had flooding issues due to storm so they were backed up with appointment due to them being closed. And the man who helped me was explaining to me everything. He apologized for the wait even though it was not that long. And offered me coffee and we chit chatted very good experience. That’s why the only place I get my truck serviced is at my GMC
I scheduled an appointment online on 8/19 for 8/25. I received multiple confirmations via email and text 2 days prior. The day before I received a call to reschedule as the appointment time was "not available". I called and rescheduled for 8/30. I was coming in to get a front license plate bracket installed and have my 2nd row AC fixed. After she went to the service department this is the text she sent to me, "What a waste of time that was. 1. They didn't have time to look at the AC today, "they are too busy and another car has been there for 2 days waiting for the AC to be checked." 2. They can't do the bumper estimate they recommend we take it to a body shop. 3. They don't have the license plate bracket in stock. What was the point of making an appointment if they aren't prepared to do anything?" In my service experiences with Mercedes and most recently with Infiniti, this would never have happened. I'm in the market for a sedan and this SUV is the first Buick I've ever owned. Service provides an opportunity to get a new customer in the door from there you can expand the relationship down the road to sales. My wife said the gentleman who helped her was really nice but that his body language suggested that what had happened was business as usual. In a commoditized and competitive business landscape, there are many alternatives and options. I will NEVER return to this location for any reason and will be sure to share this sad experience so others are spared from anything similar.
The head of the Service Department at the Little Falls dealership was wonderful! I think his name was Mr. Bauer. He was friendly, personable, and helpful. He deserves an A+. Thank for having people like him at the helm!
Despite recent devastation to the dealership due to flooding; the personnel could not be more accommodating. Service was delivered in a courteous and timely manner. Rating could have been five star however service residue was left on the vehicle by the technician.