667 Reviews Found
Business Response
Thanks for the great feedback!
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Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the McGuire Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Service Customer
I could have gone to a local service station for my oil change and tire rotation since my two free services were used up, but I was having a problem with the car starting so I took it back to McGuire for service. Doris, who schedules the service appointments is always very pleasant and accommodating, and she got me an appointment the same week, on a Saturday which worked out perfectly for me. When I got to McGuire that morning and checked in with Dave at the service desk, I told him about the problem I was having with the car not always starting up right away. He said, at that moment, that the issue with the car not starting would probably have to be taken care of during the week, but he would have it checked out if possible. The waiting area is bright and comfortable, so I went to wait for the services to be performed. About an hour and a half after I had been waiting, Dave came to me to tell me that the problem with the car not starting was that the battery needed to be replaced. I was worried at that moment, but Dave assured me that the battery was covered under the warranty, and since they did not have a battery there, they were going to pick one up and install it that day since they didn't want me to get stuck somewhere with a dead battery! I had to wait longer, but it was well worth it to me. Dave and the mechanic took full responsibility for the issue with the battery and completed the job to my full satisfaction. I was very happy with the service I received on Saturday 7/7/18, and I was very happy with the two previous visits I had prior to that one. Dave and Doris, as well as the mechanic, (I'm sorry I don't know his name!) should be commended for their excellent customer service!
Michele M.
NUTLEY
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the McGuire Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Service Customer
The staff was very pleasant and the service was efficient.
Malissie R.
NUTLEY
Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Easy to schedule an appointment and was provided quick transportation to and from work while my vehicle was being worked on.
Lisa T.
WAYNE
Business Response
Lisa, we sincerely appreciate your feedback. Each employee is a valued member of the McGuire Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
I came for a free service recall and for an Oil Change. I was offered several services, some needed, some recommend. If I did all of the services suggested, I would have spent over $2,000. Very expensive. You might think about offering clients 24 easy payments with these kind of pricing. I had to select services according to my budget so needless to say I do not feel I was able to properly take care of my car maintenance.
Marcia V.
CEDAR GROVE
Business Response
Marcia , thanks for taking the time to share your experience with us. We appreciate your feedback as it helps us continue to grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to provide more details.
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Confirmed Service Customer
Practically 30 days to fix whatever was wrong and the loss of $2000 I took for not been able to work during that time makes me weary of going back for even an oil change.
Mario G.
CLIFTON
Business Response
Thank you for providing us with your feedback. Our team is dedicated to providing a great experience for customers and we would like to discuss this issue in greater depth. Please give us a call at your earliest convenience.
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Confirmed Service Customer
Not much to tell, in on time, out on time, all work done as requested.
Douglas C.
CLIFTON
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At McGuire Buick GMC, we value our customers and we look forward to seeing you on your next visit.
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Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
We appreciate the kind words!
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Confirmed Service Customer
The McGuire team is excellent. They have wonderful customer care and service is excellent. I will keep coming back for sure!
Luke A.
MONTCLAIR
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole McGuire Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Very nice waiting area Everyone very helpful
Blanca R.
MONTCLAIR
Business Response
Glad we could help you out!
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Confirmed Service Customer
I was pleased with the customer service I received. Everyone I spoke with was very professional very kind which was so very refreshing. I will definitely return for future servicing needs.
Emily N.
MONTCLAIR
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Confirmed Service Customer
courteous, knowledgable, professional, accomodating
John C.
PARSIPPANY
Business Response
John, we sincerely appreciate your feedback. Each employee is a valued member of the McGuire Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
Evangelo- thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Confirmed Service Customer
I'm an 18yr customer I have always been treated as family and the work has always been satisfactory. Dave , Rosemarie and George have alway been good to us.
Kenneth W.
JERSEY CITY
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the McGuire Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Business Response
Hi Salvatore, we are so happy to read such a great review about McGuire Buick GMC! We sincerely value your business and look forward to your next visit!
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Business Response
Christine, we sincerely appreciate your feedback. Each employee is a valued member of the McGuire Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
They work with .my schedule, and do a very neat job, I'm a clean freak.
Thomas M.
KINNELON
Business Response
Thomas, we sincerely appreciate your feedback. Each employee is a valued member of the McGuire Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole McGuire Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.