Woke to my newer vehicle with a flat tire. Service Manager Adam got me in same day, later same morning. I inflated flat for ride to McGuire shop, they got it right in, it was determined a nail in sidewall, so needed new replacement tire. A donut temp spare WAS installed then all was handled later in the same day, in afternoon, nicely. i was called after the tire came in, delivered to head back. it was then hustled nicely even with a busy shop, to avoid approaching monsoon rains of storm Ida - at that point on way that same night.
Despite that I had received several reminders from McGuire Buick GMC, when I arrived for my appointment I was not listed on the schedule. Instead of recognizing their mistake and honoring the time which I was supposed to have been given, I was made to wait for over two hours for a simple oil change and tire rotation.
I was really pleased with the service I received. So much so, that I actually called them the following day, asked to speak with the manager, and let him know how impressed I was with the friendliness and helpful atmosphere of EVERYONE I encountered at the dealership. Having come off some bad customer service at another dealership, this was a welcome difference and I wanted to let them know.
My biggest problem with my service visit has to do with payment options. If I had used a credit card I would have had to pay a 2.99% service charge. With cash or check, no service charge. I was not told this would be the case when I booked the appointment. Fortunately, I had just enough money in my wallet to cover the bill. I was left with about $25. And, who carries a check book these days? Our society has basically become driven by electronic payment methods. GM is not a small 'mom and pop shop'. This policy is not customer friendly, and I can't believe you initiated it. Coupled with some other issues I have had with your service department, I will probably not bring my car back to you.