This was my first time using McGuire both for the purchase of my 2017 LaCrosse and this was my first servicing. Scheduling on Saturday morning was convenient, and they got me in and out within an hour, shorter than I had expected. The personnel--manager and cashier-- were extremely pleasant.
Joseph the sale men was very understanding and helpful , the whole dealer ship was very kind and so patience with me as the customer , .Dan was very understanding too and it was nice to meet everyone at the dealer
The McGuire dealership is hands down one of the most professional, friendly and knowledgeable dealerships I have ever done business with. They truly treat their customers like friends and family. Joe is a fantastic salesman and we have worked with him a few times now and he has consistently shown the value placed on customers and meeting the needs of his clients. Joe is extremely knowledgeable about the vehicles and is able to provide a wealth of information from the leasing aspects all the way down to how to operate all the amazing features in my new GMC Terrain. The entire staff continues to be a sincere pleasure to work with and I appreciate the team's patience and enthusiasm throughout my lease experience.
From start to finish everyone was wonderful to work with. I couldn’t have asked for a better experience when I walked in to the showroom. I was let down by another Buick dealer, and within a few hours I got a better car at a better price through McGuire!!!
I needed a new key for my 2001 Buick as my key separated from the key case. I had a extra case but needed to have someone switch the guts instead of me buying a new key which I eventually had to do. Ted Burbella in the Parts dept switched the transmitter from one key case to another so I would not have to buy a new key. He went above and beyond for me and it was very much appreciated. The key got separated again so I purchased a new key. .
Thank you for your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
The worst service experience that I every had at any dealership I was told my truck was going to be ready it took two additional day plus when I went to pick up the car was ready but they had the keys locked in the mechanics tool box and I couldn’t pickup and the topping on the cake they charge me for a part that should have been covered. I also filed a complaint with Gmc North America. I hope they don’t treat all customers this way.
On behalf of everyone at McGuire Buick GMC, we apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened in our service department. Please contact us at your earliest convenience so we can resolve your concerns.
Great Service- Tom the service manager is a valuable asset and the main reason I bring my vehicles there. Without him, I wouldn't bother because dealers are typically more expensive then other auto shops.