Person at counter was very friendly, fast service, only thing was they knew I was coming in for 3rd brake light having moisture, figured they would of had one in stock or there before I came in, now I have to make another trip to get it installed. Joe
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Janelle - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
I brought my 2012 Acadia with about 57K miles on it in for a rattling noise within the engine and stabiltrack warning lights. Last year I brought the vehicle in for the same problems and spent about $1600 to have a fuel injector replaced. This time, the mechanic found that the problem was with the wrist pins and that I would need to replace the engine. Obviously I was not going to dump another $7500 into it so I picked it up. The Service Dept. has always been courteous throughout all my dealings with them these past 7 years of owning the Acadia. My low rating to question 2 is not reflective of the Dealership, it has more to do with the quality of GM vehicles. Unfortunately because this car didn't last as long as I expected it to I will not be purchasing another GM vehicle nor would I suggest an Acadia to anyone else in the future as I have in the past.
Nataliya, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.